Refund and Returns Policy

1. Returns Overview

Welcome to vgarden Returns and Refunds Policy. This policy outlines the guidelines and procedures for returning products purchased through our website, https://vgarden.shop/ (“Site”). By making a purchase on our Site, you acknowledge and agree to the terms and conditions outlined in this Returns and Refunds Policy.

2. Eligibility for Returns

We accept returns for eligible products within 90 days of the purchase date. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Certain items, such as personalized or custom-made products, may not be eligible for return.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at [customer service email/phone number] to request a return authorization.
  2. Our customer service team will provide you with instructions for packaging and returning the item.
  3. Ship the item back to us using a trackable shipping method.  we are responsible for the return shipping costs.
  4. Once we receive and inspect the returned item, we will notify you of the status of your return.

4. Refunds

Upon approval of the return and inspection of the returned item, we will initiate the refund process. The refund will be processed to the original payment method used for the purchase. Please allow [2 to 5] business days for the refund to reflect on your account.

5. Non-Refundable Items

Certain items are non-refundable, including:

  • Personalized or custom-made products.
  • Gift cards or e-gift certificates.
  • Products that have been used, damaged, or altered.
  • Items returned without a valid return authorization.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund and then place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within [1to3] days of receiving the item. We will arrange for a return and replacement or refund, depending on your preference.

8. Contact Information

If you have any questions or concerns regarding our Returns and Refunds Policy, the return of your product, or any other inquiries, please contact us at:

1063 Rue Provencal, Saint-Jean-sur-Richelieu, QC J3B 8X2, Canada

Phone: +450-611-2753

Email: contact@vgarden.shop

10. Effective Date

This Returns and Refunds Policy is effective as of the date mentioned at the beginning of this document.

By making a purchase on our Site, you acknowledge that you have read, understood, and agree to abide by this Returns and Refunds Policy.